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SmartDecision™ |
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SmartDecision™ |
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SmartDecision™ is NetPulse’s unique outsourcing assessment model. It involves a completely open and impartial analysis of the basic need for, and suitability of outsourcing for your company. Our business analysts input your operational parameters, service metrics, costs and service delivery SLAs into the SmartDecision™ system and then analyse the results. Based on this, we make recommendations that relate directly to your company’s specific needs and operating environment. The SmartDecision™ model may suggest that you outsource significant parts of your operations; it may suggest partial outsourcing or it may simply determine that your operations are unlikely to benefit from being contracted out. This objective evaluation is accomplished quickly, scientifically and at no cost to you and serves as the foundation for a strong and trust-based vendor-client relationship.
If there is a genuine, demonstrable and sustained advantage to be obtained from transferring your service functions to an external provider, we will work with you to develop rigorous, standards-driven customer response processes. We offer you the option of delivering these using our wholly owned Contact Centers in North America or overseas. Our open and unbiased approach to doing business has been well-appreciated. Some of the largest brand leaders in their industries have established long-term relationships with NetPulse as their preferred outsourcing partner.
In order to reduce uncertainty and minimise transition risk for our clients, we use a phased approach to migrate clients’ business processes to our facilities. For example, if you are planning to outsource technical support operations, you might simply start with after-hours or weekend support and move to full 24/7 outsourced support only when you are fully satisfied that we have met all your expectations and have earned your trust. |
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