|
|
Infrastructure |
|
| NetPulse operates multiple, state-of-the-art Data, Network Operations and Contact Centres in Markham (Ontario), Montreal (Quebec) and Pune (India). Each facility is equipped with fully redundant hardware and software sourced solely from leading vendors. |
| |
|
|
|
Contact Centre |
Our leading edge Contact Centre technologies include:
|
| Multiple delivery channels: voice, email, chat, web
Fully redundant IP based phone systems
Interactive Voice Response (IVR)
Conditional call routing
Automatic Call Distribution (ACD)
ITIL based Service Desk and CRM system
Automated workflows
Remote desktop control software
On demand reporting capabilities
Call and Desktop Screen Monitoring and Capture |
|
|
Network Operations |
| Advanced tools include real time intrusion detection and prevention and proprietary network management systems. |
|
Connectivity |
| Point-to-point high-speed VPNs and redundant International Private Leased Circuits between onshore and offshore centres |
|
Remote Desktop Management |
|
| Sophisticated software to perform remote diagnostics, tune desktops, apply patches, roll out software and enforce IT policy. |
|
|
|
|
|
|
|
|
|
|
|
|
